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Cancellation Policy

CANCELLATION POLICY

Last Updated: October 1, 2026

At SREPY SAREE (operated under legal entity AGHERA KEYUR PANKAJBHAI, trading as KIYA ENTERPRISE), we strive to process and dispatch your orders as swiftly as possible. We understand that circumstances may change, and you may need to cancel an order. Please review our complete cancellation terms below.

1. CANCELLATION BEFORE DISPATCH

  • Time Window: Orders can be cancelled free of charge at any time before the package is handed over to our courier partner (typically within our 1 to 2 business days processing window).

  • Prepaid Orders: If you cancel a prepaid order before it is dispatched, a 100% full refund will be initiated back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 3 to 5 business days.

  • Cash on Delivery (COD) Orders: If a COD order is cancelled prior to dispatch, the order is cancelled immediately with no financial charges or penalties.

2. CANCELLATION AFTER DISPATCH

  • Once an order has been manifested, packed, and handed over to our logistics partner, it cannot be cancelled mid-transit.

  • What you can do:

    1. Refuse Delivery: You may politely refuse the parcel when the courier delivery executive arrives at your doorstep.

    2. Accept & Return: Alternatively, you may accept the parcel and initiate a standard return within 7 days of delivery under our Return & Refund Policy.

  • Refund for Refused Prepaid Deliveries: Once the rejected package returns to our Surat warehouse facility and passes inspection, your refund will be processed to the original payment source within 5 to 7 business days.

3. HOW TO REQUEST A CANCELLATION

To cancel your order, please contact our support team immediately with your Order ID:

  • WhatsApp / Phone Support: +91 9106414250

  • Official Email: info@srepy.com

  • Support Timings: Monday to Saturday | 09:00 AM – 06:00 PM IST (Closed on Sundays & National Holidays)

Tip: For fastest processing, contacting us via WhatsApp with your Order ID and subject line "Cancellation Request - [Order ID]" is recommended.

4. CANCELLATION BY SREPY SAREE

While we make every effort to fulfill every order, SREPY SAREE reserves the right to cancel an order under certain unavoidable circumstances, including:

  • Product Unavailability: In the rare event of inventory discrepancy or unforeseen fabric quality check failure before packing.

  • Non-Serviceable Pin Codes: If our courier logistics partners are unable to deliver to your specific postal address.

  • Incorrect / Incomplete Details: If an inaccurate phone number, incomplete delivery address, or unverifiable COD contact information is provided.

  • Suspected Fraud: If the transaction is flagged by our payment security gateways as fraudulent or high-risk.

If your order is cancelled by us, our customer care team will notify you immediately via email/SMS, and any prepaid amount will be refunded in full within 3 to 5 business days.

BUSINESS & REGISTERED OFFICE DETAILS

  • Brand Name: SREPY SAREE (KIYA ENTERPRISE)

  • Legal Entity Name: AGHERA KEYUR PANKAJBHAI

  • GSTIN: 24CNOPA8523R1ZF

  • Registered Address: 1st Floor, Shop No. - 1008, International Fashion Market - IFM, Opp. Sagun Avenue, Near Sita Nagar, Punagam, Surat, Gujarat – 395010, India

  • Phone / WhatsApp: +91 9106414250

  • Email: info@srepy.com

  • Support Hours: Monday to Saturday | 09:00 AM – 06:00 PM IST

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