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Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: October 1, 2026

Thank you for shopping with SREPY SAREE. We want you to have a smooth and completely transparent shopping experience. This Return & Refund Policy explains our return, exchange, and refund process.

1. 7-DAY RETURN POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn, unused, unwashed, and unstitched.

  • The item must have all original brand tags, labels, and original protective packaging intact.

  • Blouse pieces attached to the saree must not be cut, separated, altered, or stitched.

  • You will also need the receipt or proof of purchase (Order ID / registered phone or email).

2. HOW TO START A RETURN

To initiate a return, contact our customer support team:

  • Email: info@srepy.com

  • WhatsApp / Phone: +91 9106414250

  • Support Timings: Monday to Saturday | 09:00 AM – 06:00 PM IST

Please mention your Order ID, the item you wish to return, and the reason for the return (along with photos/video if the item arrived damaged or defective).

Return Dispatch Facility Address:

Returns must be shipped / routed to:

SREPY SAREE (KIYA ENTERPRISE)

1st Floor, Shop No. - 1008, International Fashion Market - IFM,

Opp. Sagun Avenue, Near Sita Nagar, Punagam,

Surat, Gujarat – 395010, India

Note: If your return request is approved, our team will schedule a doorstep reverse pickup via our logistics partners (e.g., Delhivery, Blue Dart, Xpressbees) or provide detailed return shipment instructions. Items sent back to us without first requesting a return will not be accepted.

3. DAMAGES AND ISSUES

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong product, please contact us immediately within 48 hours of delivery.

In cases of damaged, defective, or incorrect items dispatched, SREPY SAREE bears 100% of the reverse pickup and shipping costs, and we will promptly send a replacement or issue a full refund.

4. NON-RETURNABLE ITEMS

Certain items cannot be accepted for return:

  • Sarees with visible signs of wear, body scent, perfume, or cosmetic stains.

  • Items where the fabric has been washed, ironed, or altered.

  • Sarees where the attached blouse piece has been cut or customized.

  • Items missing original tags, poly-packs, or accessories.

  • Items purchased during final clearance "as-is" flash sales (where explicitly stated non-returnable).

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and verified by our quality control team at our Surat facility, you can make a separate purchase for the new saree design or color.

6. REFUNDS PROCESS

  • Inspection: Once your returned parcel is received at our facility, our quality inspection team will inspect the product and notify you via email/SMS whether your refund is approved.

  • Prepaid Orders: If approved, your refund will be credited directly to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, our support team will reach out via WhatsApp/email to securely obtain your preferred bank account details (Bank Name, Account Holder Name, Account Number, and IFSC code) or UPI ID to initiate an immediate transfer.

  • Late or Missing Refunds: If more than 7 business days have passed since we approved your return and you haven’t received your refund yet, please contact us at info@srepy.com or +91 9106414250.

BUSINESS & REGISTERED OFFICE DETAILS

  • Brand Name: SREPY SAREE (KIYA ENTERPRISE)

  • Legal Entity Name: AGHERA KEYUR PANKAJBHAI

  • GSTIN: 24CNOPA8523R1ZF

  • Registered Address: 1st Floor, Shop No. - 1008, International Fashion Market - IFM, Opp. Sagun Avenue, Near Sita Nagar, Punagam, Surat, Gujarat – 395010, India

  • Phone / WhatsApp: +91 9106414250

  • Official Email: info@srepy.com

  • Customer Support Hours: Monday to Saturday | 09:00 AM – 06:00 PM IST (Closed on Sundays & National Holidays)

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