Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQs)

Here you will find answers to the most common questions regarding placing orders, payments, shipping, returns, and cancellations.

Q: What is Srepy?

A: Srepy is an Indian ethnic and saree brand bringing carefully curated collections of authentic and modern sarees directly from the textile capital of Surat to wardrobes across India.
Q: Do I need an account to place an order?

A: No, creating an account is completely optional. You can easily complete your purchase as a guest. However, creating an account helps you view order history and track shipments faster.
Q: How can I contact customer support?

A: You can reach our dedicated support team via:
- Email: info@srepy.com
- Phone / WhatsApp: +91 9106414250
- Working Hours: Monday to Saturday | 09:00 AM – 06:00 PM IST (Closed on Sundays & National Holidays)

Q: How do I know if my order is confirmed?

A: As soon as you place an order, an automated confirmation containing your Order ID and item details is sent to your registered email address and mobile number via SMS/WhatsApp.
Q: How can I track my shipment?

A: Once your order is packed and dispatched from our Surat facility, you will receive a tracking link with courier partner details. You can also track your shipment in real time on our Shipment Tracking page using your Tracking / AWB Number or Order ID.

Q: Are there any delivery charges?

A: No, we offer ₹0 (Free) Standard Delivery across all serviceable pin codes in India on all prepaid and Cash on Delivery orders.
Q: How long does delivery take?
- Handling / Dispatch Time: 1 to 2 business days (Monday to Saturday).
- Transit Time: 3 to 5 business days depending on your destination city/state.
- Total Delivery Time: Typically 4 to 7 business days nationwide.
Q: What is the daily order cut-off time?

A: Our order cut-off time is 02:00 PM IST. Orders placed prior to 02:00 PM IST begin processing on the same business day, while orders received afterward begin processing on the next business day.

Q: Which payment methods are accepted?

A: We provide 100% secure payment gateways along with Cash on Delivery:
- UPI: Google Pay, PhonePe, Paytm, BHIM, etc.
- Cards: Visa, MasterCard, RuPay, Maestro, and American Express.
- Net Banking: Supported across all major Indian banks.
- Cash on Delivery (COD): Available for serviceable delivery pin codes.
Q: Are there any hidden fees or extra taxes?

A: No. All prices displayed on our website include applicable GST. The price shown at final checkout is the exact amount payable.
Q: Is it safe to pay online on Srepy?

A: Yes. All payments are processed through secure, industry-standard 256-bit SSL encrypted payment gateways adhering to PCI-DSS Level 1 compliance. We do not store or have access to your card details, CVV, or UPI PINs.

Q: Can I cancel my order?

A: Yes, orders can be canceled before they are dispatched from our warehouse facility. Please notify us via WhatsApp (+91 9106414250) or email (info@srepy.com) within 6 to 12 hours of placing the order.
Q: Can I cancel an order after dispatch?

A: Once handed over to the courier partner, an order cannot be canceled mid-transit. You can refuse delivery when the parcel arrives at your doorstep, or accept it and initiate a standard return within 7 days.
Q: When will I receive a refund for a canceled order?

A: If a prepaid order is canceled prior to dispatch, a 100% refund is issued to your original payment method within 3 to 5 business days.

Brand Name: SREPY SAREE (KIYA ENTERPRISE)
Legal Business Entity: AGHERA KEYUR PANKAJBHAI
GSTIN: 24CNOPA8523R1ZF
Registered Address: 1st Floor, Shop No. - 1008, International Fashion Market - IFM, Opp. Sagun Avenue, Near Sita Nagar, Punagam, Surat, Gujarat – 395010, India
Customer Support: +91 9106414250 | info@srepy.com
Support Hours: Mon – Sat | 09:00 AM – 06:00 PM IST