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Shipping Policy

SHIPPING POLICY

Last Updated: October 1, 2026

At SREPY SAREE (operated under legal entity AGHERA KEYUR PANKAJBHAI, trading as KIYA ENTERPRISE), we are committed to delivering your orders securely, accurately, and on time across India. Please review our complete shipping policy below.

1. SHIPPING CHARGES

  • Standard Shipping: FREE (₹0) on all prepaid and Cash on Delivery (COD) orders across India.

  • No Hidden Fees: There are no platform convenience fees, handling surcharges, or extra shipping charges added at checkout. The price displayed on the product page includes all applicable taxes (GST).

2. ORDER PROCESSING & DELIVERY TIMELINES

  • Daily Order Cut-off Time:

     

    • 02:00 PM IST (Indian Standard Time).

       

    • Orders placed before 02:00 PM IST begin processing the same business day.

       

    • Orders placed after 02:00 PM IST begin processing on the following business day.

       

  • Order Handling & Dispatch Time:

     

    • 1 to 2 business days (Monday to Saturday).

       

    • During this window, individual saree quality checks, fabric inspection, border finishing checks, secure packaging, and logistics manifest creation are completed before parcels are handed over to the courier partner.

       

  • Transit / Shipping Time:

    • 3 to 5 business days (Monday to Saturday), depending on your delivery pin code across India.

  • Total Estimated Delivery Time:

    • 4 to 7 business days nationwide.

3. RELIABLE LOGISTICS PARTNERS & REAL-TIME TRACKING

We partner with India's leading courier networks (including Delhivery, Blue Dart, Xpressbees, DTDC, and India Post) to ensure secure, contactless, and prompt doorstep delivery.

  • Automated Dispatch Alert: As soon as your order leaves our Surat warehouse, an automated tracking email and SMS/WhatsApp notification are sent containing:

    • Assigned Courier Partner Name

    • Unique Tracking / Air Waybill (AWB) Number

    • Live Tracking URL to monitor package movement

You can also monitor your parcel's progress anytime on our website's Shipment Tracking page.

4. CASH ON DELIVERY (COD) GUIDELINES

  • Cash on Delivery is available for serviceable pin codes across India.

  • Please keep the exact invoice cash amount ready upon delivery to ensure a smooth handover with the delivery executive.

  • Digital payments on delivery (via dynamic QR code or UPI) may also be offered by courier agents depending on local carrier capabilities.

5. DAMAGED OR TAMPERED PARCELS

Every saree undergoes manual inspection and is packed in secure, tamper-evident poly-packaging before leaving our facility.

  • If the outer parcel appears visibly opened, damaged, torn, or tampered with at the time of delivery, please refuse to accept the delivery.

  • Alternatively, note the condition on the delivery acknowledgment sheet and contact our support team immediately within 48 hours of receipt at info@srepy.com or +91 9106414250 along with photographs of the outer package.

  • In such cases, our team will coordinate an immediate replacement re-dispatch or full refund.

6. INCORRECT ADDRESS OR DELIVERY ATTEMPTS

  • Courier executives typically attempt delivery up to 3 consecutive times before returning the parcel to our origin warehouse.

  • Please ensure that you provide complete and accurate shipping information, including landmark and mobile number, during checkout to avoid transit delays.

  • If a package is returned to us due to an incorrect or incomplete address, our customer care team will contact you to verify details and arrange re-shipping.

CONTACT & BUSINESS DETAILS

For any questions regarding your shipment status, order transit, or delivery inquiries, please get in touch with our support team:

  • Trade & Brand Name: SREPY SAREE (KIYA ENTERPRISE)

  • Legal Entity Name: AGHERA KEYUR PANKAJBHAI

  • GSTIN: 24CNOPA8523R1ZF

  • Registered Dispatch Address: 1st Floor, Shop No. - 1008, International Fashion Market - IFM, Opp. Sagun Avenue, Near Sita Nagar, Punagam, Surat, Gujarat – 395010, India

  • Official Email: info@srepy.com

  • Phone / WhatsApp: +91 9106414250

  • Customer Support Hours: Monday to Saturday | 09:00 AM – 06:00 PM IST (Closed on Sundays & National Holidays)

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